15Jul

Turning business acquaintances into customers

WWWorkshop – July 16, 2014
 
How to put that pile of business cards to work
 
What have you really done with the business card you were given at that networking event recently?
 
Did you follow up with a nice email?  Did you try to LinkIn with the person it represents?  Did you send them a copy of your latest newsletter?  Do you put it in a drawer somewhere for when you get time to follow up?
 
Perhaps you leave it in your shirt/blouse pocket to eventually go through the wash?
 
If it’s either of the latter two responses you may well be closing the door on valuable future business.
 
Because by doing that, you have effectively wasted your valuable time you’ve invested in business networking by not consolidating the business relationship.
 
And really, in this age of online networking, that in turn is bad business.
 
New-business cards
All the networking experts tell us that a connection is useless unless you follow up with them.  And this makes perfect sense.
 
What are the chances of the fleeting connection you made at that event methodically storing your card so that when they are in the market for your product or service, they can instantly produce it and make contact with you?
 
Pretty skinny I imagine.
 
But instead of hoping in vain for that contact, you can ensure you are on that person’s shortlist to provide your product/service in two simple steps:
1 – Acknowledge your introduction
2 – Make regular contact with them
 
Acknowledge the introduction
Of these, the first step is the simplest.  Depending on your finger speed, it won’t take that long to drop them a short email acknowledging your introduction and reminding them about your product/service.
 
Better still is to provide them some kind of small gift voucher or offer to encourage them to make a small business commitment to you.
 
I often attach a copy of my latest eNewsletter to provide even further evidence/consolidation of what I do.
 
In case you are wondering if this unsolicited email might breach the Spam Act, you can rest easy.  The business card is evidence of a business relationship with the recipient which is permissible under the Act.
 
Some like to phone as this first step but while that might suit some, I find it invasive so prefer an email in the first instance.
 
Part Two of the procedure is much harder.

 
As the above diagram indicates, its rare for a connection (or suspect) to enquire without first making some contact with you digitally – via your website, an email or a social network post and possibly a combination of these.
 
First at some point it’s polite to ask if they mind receiving your eNewsletters or offers etc.  One way to encourage them is to do a regular prize drawer (your State regulations permitting) for new eNews recipients.
 
The best way to regularly send emails is by way of an Email Broadcast System like Mailchimp or Constant Contact or better still one which is integrated with your website management system.
 
These allow you to send graphical, personal emails to thousands of recipients at once, then provide excellent statistics on how well it performed.  
 
An integrated system goes one better by keeping an ongoing record of all interactions – not just that of a single email – you have with your customers.
 
Get social
If you don’t produce regular emails, the next best shot is to try connect with them on a social network like LinkedIn or Facebook.
 
In addition to seeing your messages and comments in their Feeds, you can also bulk send a message to your connections.  This approach can either supplement or replace an email campaign.
 
Remember the greater number of times they come across you either in person or via one of these digital communication methods, the stronger the relationship becomes and the greater the chance of doing business with them.
 
In other words, don’t let those business cards become no business cards.
 
 
In addition to being a leading eBusiness educator to the smaller business sector, Craig Reardon is the founder and director of independent web services firm The E Team which was established to address the special website and web marketing needs of SMEs in Melbourne and beyond.  www.theeteam.com.au
 
 
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